Privacy Policy

Last updated: 01^st Oct 2025

At Kepa Hex (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website [kepahex.com] or engage with our services.

1. Information We Collect

We may collect and process the following types of information:

A. Information You Provide to Us:

• Name, company name, job title, and contact details (email, phone number).
• Details you provide through our contact forms or service inquiries.
• Information shared during service requests, quotations, or communications.

B. Information Collected Automatically:

• Technical data such as IP address, browser type, device information, and operating system.
• Usage data about how you interact with our website (via cookies and analytics tools).

C. Cookies and Tracking Technologies:

• We use cookies to enhance website functionality and analyze site traffic. For more details, please review our Cookie Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries and provide service quotations.
• To manage and fulfill service contracts or maintenance projects.
• To improve website performance and customer experience.
• To communicate important updates, offers, or technical notices (where applicable).
• To comply with legal and regulatory obligations under UAE law.
• We do not sell, rent, or trade your personal data with any third parties.

3. Sharing of Information

We may share your information only in the following cases:

• With trusted service partners or subcontractors who assist in delivering our services (e.g., logistics, maintenance, or technical support).
• When required by law, regulation, or government authority in the UAE.
• To protect our legal rights, prevent fraud, or ensure the safety of users and assets.
• All third-party partners are required to process your data securely and only for specified purposes.

4. Data Storage and Security

We store all collected data securely and take appropriate technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security over the internet.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected.
• Comply with applicable UAE legal, accounting, or reporting requirements.

Once data is no longer required, it will be securely deleted or anonymized.

6. Your Rights

Depending on applicable UAE data protection regulations, you may have the right to:

• Access a copy of your personal data.
• Request correction or deletion of inaccurate or outdated information.
• Withdraw consent for marketing or communications.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of such third-party sites. We encourage you to review their privacy policies separately.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about these Privacy Policy, you can contact us.